When the chapter is sent, not when it comes back. The pages are counted and the credits taken as the job is queued — so a send that fails costs nothing, and the pages stay in the basket.

A page came back with no translation on it. Was I charged for it?

You were, and it was given back. A page the engine finds no text on is refunded on its own, without you asking and without the rest of the chapter being affected. It shows in your credit activity as its own line.

The job says completed but pages are missing

Completed means the engine sent something back, not that it sent everything. Each page that never arrived is refunded on its own, and the job screen lists which ones they were so you can send just those again.

A missing page turned up later. Do I keep the refund?

No — when a late file lands, the credit for that page is taken back, because you now have the page. Both movements are in your credit activity, so the arithmetic can be checked.

Everything charged for it comes back in one movement. The same applies to a job you cancel and to one the engine refuses.

Does translating again cost credits?

Yes. A retry is a new job and is charged for the pages it actually translates, at the rate of the mode you pick — which means sending only the missing pages costs only those pages. What the first job never delivered was already refunded.

Can I retry twice at once?

No, and that is the guard that stops two presses buying the same pages twice. Wait for the running one to end. A cancelled job cannot be retried at all — start a new job instead.

Credits are bought in packs from the pricing page, at any time and in any amount — there is no subscription and no plan to pick. They are spent per page, and what you buy stays until you spend it.

How long do you keep the translated pages?

For the number of days your plan says, shown on your credits page. Download the file if you want it for longer — the archive is yours and nothing here expires inside it.

JPG, PNG or WebP images, a folder of them, or a zip or cbz. Every file is decoded and re-encoded on upload, so nothing you send reaches storage as the bytes it arrived as.

How many pages can one job take?

Your plan sets both a page count per job and a total per day, and both are shown on your credits page. A longer chapter goes in two jobs — the second costs exactly what the pages in it cost.

How good is the translation?

It is a draft. It will get names, tone and jokes wrong sometimes, and the higher modes get them wrong less often. Read it before you publish anything made from it.

Can I fix the text afterwards?

On a finished page, where that is switched on for your account: the words can be moved and retyped without translating the chapter again.

The translated pages, as a file you download from the job screen. A CBZ opens in every manga reader; the other formats are on the same screen.

Do I have to install anything?

No. The site does the whole job in a browser tab. The extension exists for the case where the pages are already on screen and saving them first is the annoying part.

Using it & answers

Drop a chapter in. Get a file back.

Four steps to send a chapter, what a job costs and what comes back when it does not go to plan, and the questions that come up often enough to be worth writing down. Using the extension is on its own page.

Using it

Four presses, and the chapter is on its way.

Drop the chapter in Drag the images, a folder, or a zip onto the page — zip and cbz are unpacked here. Pages are ordered by file name, and anything out of place can be removed before you send.
Name it and pick the languages A name is required so the file you download afterwards has one. The languages default to Japanese into Thai and can be changed per job.
Pick a mode The modes differ in quality and in what a page costs. The panel shows the total and your balance before anything is spent.
Queue it The job screen follows it page by page. When it finishes, the same screen hands you the file.

Send a chapter Or collect while you read

Credits, refunds and retries

What a job costs, and what comes back.

When am I charged?: When the chapter is sent, not when it comes back. The pages are counted and the credits taken as the job is queued — so a send that fails costs nothing, and the pages stay in the basket.
A page came back with no translation on it. Was I charged for it?: You were, and it was given back. A page the engine finds no text on is refunded on its own, without you asking and without the rest of the chapter being affected. It shows in your credit activity as its own line.
The job says completed but pages are missing: Completed means the engine sent something back, not that it sent everything. Each page that never arrived is refunded on its own, and the job screen lists which ones they were so you can send just those again.
A missing page turned up later. Do I keep the refund?: No — when a late file lands, the credit for that page is taken back, because you now have the page. Both movements are in your credit activity, so the arithmetic can be checked.
The whole job failed: Everything charged for it comes back in one movement. The same applies to a job you cancel and to one the engine refuses.
Does translating again cost credits?: Yes. A retry is a new job and is charged for the pages it actually translates, at the rate of the mode you pick — which means sending only the missing pages costs only those pages. What the first job never delivered was already refunded.
Can I retry twice at once?: No, and that is the guard that stops two presses buying the same pages twice. Wait for the running one to end. A cancelled job cannot be retried at all — start a new job instead.
How do I top up?: Credits are bought in packs from the pricing page, at any time and in any amount — there is no subscription and no plan to pick. They are spent per page, and what you buy stays until you spend it.
How long do you keep the translated pages?: For the number of days your plan says, shown on your credits page. Download the file if you want it for longer — the archive is yours and nothing here expires inside it.

What a page costs

When something does not work

The ones that come up.

What can I upload?: JPG, PNG or WebP images, a folder of them, or a zip or cbz. Every file is decoded and re-encoded on upload, so nothing you send reaches storage as the bytes it arrived as.
How many pages can one job take?: Your plan sets both a page count per job and a total per day, and both are shown on your credits page. A longer chapter goes in two jobs — the second costs exactly what the pages in it cost.
How good is the translation?: It is a draft. It will get names, tone and jokes wrong sometimes, and the higher modes get them wrong less often. Read it before you publish anything made from it.
Can I fix the text afterwards?: On a finished page, where that is switched on for your account: the words can be moved and retyped without translating the chapter again.
What do I get back?: The translated pages, as a file you download from the job screen. A CBZ opens in every manga reader; the other formats are on the same screen.
Do I have to install anything?: No. The site does the whole job in a browser tab. The extension exists for the case where the pages are already on screen and saving them first is the annoying part.

Still stuck? Tell us what the panel said and which reader you were on. support [at] komalume.com